Front Desk & Customer Service Officer

Kuwait City, Kuwait

Ref: HP647-2122

Job description / Role

Employment: Full Time

• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to employees, customers/clients, and the community
• Promotes an Investment Banking Culture, greets all customers promptly and shows a genuine interest in meeting their needs. Maintains customer as first priority in all interactions. Processes all customers efficiently and in accordance with standard operating procedures. Manages activities to ensure maximum customer service at all times. Communicates effectively both in writing and verbally with current and potential clients.
• Responsible for answering and routing calls;
• Filing, scanning, faxing, as well as typing specific documentation;
• Responsible for coordinating incoming and outgoing mail;
• Prepares general correspondences and customer assessments as needed.

Requirements

• Maintain image of company by example and utmost professionalism;
• Presentable and smart looking;
• Excellent communication skills;
• Ability to multi-task;
• Excellent customer service telephone skills;
• Accurate typing skills and ten-key by touch;
• Good analytical abilities;
• Proficiency with PC's and computer programs including Word, Excel, and Adobe Acrobat;
• Strong knowledge of general office procedures and office equipment.
• Polite, well spoken, resilient, presentable and dress smartly, patient

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including: