Head of Logistics



Ref: SP348-07

Job description / Role

Employment: Full Time

Role Summary:
We are looking for a Director of Logistics to be part of our growth. If you are hungry for a new adventure, then a multinational workplace is waiting for you.

Key Responsibilities:
• You will be responsible for the Country’s riders experience and satisfaction scores whilst driving the day-to-day operations of the logistics department. This will include driving the country strategy against key priorities.
• You’ll be optimizing key processes, maximizing driver utilization, minimizing order times, and ultimately positively impacting the overall customer experience.
• Driving the end-to-end restaurant set up including monitoring of restaurant performance whilst mentoring and managing the logistics delivery team
• Monitor the Logistics department's performance and take relevant actions to achieve the goals for growth, budget and performance in the business plan and logistics action plan.
• You will be accountable for the KPI Monitoring System Set Up – Developing a set of feasible and implementable KPI’s to track and evaluate rider service level and performance.
• Living the Talabat values and nurturing a strong and thriving culture that inspires colleagues to reach extraordinary achievements on the ground, specifically in the logistics department.
• Driving engagement with partners and appropriate external suppliers


Key Selection Criteria:
• Minimum of 7+ years of Logistics experience in Food or a multinational branded corporate with focus on light Logistics operations.
• Strong communication skills in English both verbal and written.
• Must have a strong analytical and mathematical skills and high level of computer literacy.
• Must have previous experience in a managerial role leading a team with the ability to bring out the best in co-workers and to motivate and develop the organization.
• Developing and implementing action plans including providing clear direction and following up on goals.
• Experience of leading in a changing environment with the ability to confront and manage poor performance.
• Good understanding of local areas and street system.
• Experience with logistics and last-mile delivery are preferred

About the Company

Talabat is a pioneer of the online food, grocery and all your daily needs ordering in the Middle East. Housing a wide variety of cuisines from international and local restaurants, Talabat is the go-to destination for food. No matter what cuisine or restaurant you are craving, find it on Talabat in Bahrain, Kuwait, KSA, Qatar, UAE, Oman and Jordan.

What we do We make ordering food & groceries fast and easy. Customer convenience is our top priority and our operations run 24/7 to ensure your experience is both convenient and hassle-free. Browse easily through our enormous inventory of restaurant menus on the web or on the app, and order with just a few clicks or taps.

Start your experience Choose your preferred cuisine, confirm your meal with a click, pay instantly and get your favorite dish hot and fresh in no time, delivered right to your doorstep. You can pay securely online using your debit/ credit card or with cash on delivery. Enjoy your delicious, mouth-watering meal on time, every-time!

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