Information Technology Coordinator

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Reporting to the Cluster Director of Finance and participates as a member of the Technology Services Team responsibilities and essential job functions include but are not limited to the following:

- Consistently offers professional, engaging and friendly service
- To provide a high level of operational stability for property based technology.
- To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
- Resolves complex problems in consultation with other senior IT resources
- Provides training/guidance to less experienced staff.
- Recommends improvements on established incident management processes.
- Assists in maintaining ACCOR IT standard guidelines.
- Ensure monitoring of ALL recovery system (tape backup and virus protection)
- Provide escalated support to Technology Services staff.
- Assist and support strategic plan implementation.
- Implement and support ACCOR best practices.
- Contribute to ACCOR Technology Services knowledgebase.
- Looks for opportunities for new technology that may be beneficial to customer.
- Provide after-hours pager support.
- Participate in management of all aspects of a project as directed by RSM
- Follow all safety policies
- Other duties as assigned

Requirements

Qualifications

- 3+ years of experience as an IT Support role within a fast-paced environment.
- Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
- Good project management skills
- Pleasant personality
- Neat appearance
- Displays initiative
- Customer/people-oriented
- Pro-active and requires minimum supervision
- Oral and written fluency in English
- Team player
- Dynamic and Entrepreneurial personality with great energy and initiatives.
- High attention to detail and ability to complete projects.
- Enjoy working in multicultural/multinational environments.
- Excellent presentation and communication skills with the ability to engage and influence.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.