Posted
Ref: RP714-16992
Job description / Role
Company Description
Mövenpick Hotel & Resort Al Bida'a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait's well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travelers alike.
Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.
Job Description
Scope:
- Provides an efficient and effective process to quickly handle customer inquiries within predefined parameters.
- budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions.
- The Sales Executive informs the Management of markets behaviors', image of hotel in the market, potential obstacles or competition threats.
WHAT WE EXPECT OF YOU:
- Ability to close a deal.
- Maintains constant communication with other team members in the department and throughout the hotel as necessary.
- Demonstrates self-confidence, energy, and enthusiasm.
- Has effective public speaking and presentation skills; presents ideas, expectations, and information in a concise, well-organized manner.
- Uses effective listening skills.
- Uses problem solving methodology for decision making / follow-up.
- Has personal integrity, manages time well and is highly visible in areas of responsibility.
- Serves as point of contact for customers, hotel and sales organization. Ensures pricing/selling strategies are followed.
- Is able to discuss, plan, finalize, and communicate food and beverage options with customer.
- Suggests positive alternatives and ensures that business booked is within Resort parameters.
- Works closely with Assistant Director of Sales, Sales Executive/Sales Manager (Proactive Sales), and Director of Revenue to facilitate customer bookings.
- Understands and achieves service, catering, and hotel goals.
- Implements turnover meetings with Banquet Team; explain and implement Turnover Checklist.
- Develops and maintains all lead, tentative booking files.
- Ensures that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
Administration
- Produces proposal, contracts and other related booking tools.
- Prepares all sales documentation accurately.
- Maintains effective filing and trace system.
- Enters and manages tentative events and group room blocks into Opera.
- Ensures that all proposals are sent to the customer within working day.
Operational
- Has strong overall sales skills.
- Has effective telephone communication skills
- Understands Group and Catering positions of the hotel.
- Has good knowledge of Opera Catering
- Has a broad understanding of functions and group room space management
- Maximizes revenue by up-selling packages and creative food & beverage
- Understands and achieves team and individual goals
- Has an understanding of need time strategy as developed by revenue management?
- Is familiar and knowledgeable of all departments within the hotel.
Financial
- Achieves sales objectives and goals as set by the management.
- Is able to maximize revenue by up-selling.
Other Duties
- Assists other Department Managers/Supervisors as needed.
- Completes special projects and/or the other activities as assigned by Director of Sales/ Assistant Director of Sales.
Security, Safety and Health
- Maintains high confidentiality in regards to guest privacy.
- Reports any suspicious behaviour of guests and staff to the General Manager and Security.
- Notifies housekeeper regarding lost and found objects.
- Ensures that all potential and real hazards are reported appropriately immediately.
- Fully understands the hotel's fire, emergency, and bomb procedures.
- Follows emergency procedures to provide for the security and safety of guests and employees.
- Works in a safe manner that does not harm or injure self or others.
- Anticipates possible and probable hazards and conditions and notifies the Manager.
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
Requirements
Qualifications
- Minimum two years' experience with the same position in a 5-star hotel.
- Good command of English and (Most preferable Female Arabic Speakers )
- Two years' experience in 5 Star Hotels.
- university bachelor's degree .
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and time management abilities.
- Customer-centric mindset with a focus on delivering exceptional service.
- Ability to work effectively both independently and as part of a team.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.