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People Relations/HR Officer

Chalhoub Group

Kuwait City, Kuwait

Ref: GP285-3241

Job description / Role

Employment: Full Time

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

The job holder of this position is responsible for managing day to day personnel operations, confidential certificates, employee relations etc, and is responsible for implementing policies.

What you'll need to succeed

- Follow all relevant HR policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

- Implement activities under close supervision
- Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
- Prepare the bonuses, schooling fees entitlements and any financial reports for the Payroll Department
- Prepare, send, follow up and process Financial Remuneration Forms
- Prepare offer letters and internal memos (salary certificates, NOCs)
- Assist all employees with their day to day queries and enquiries on company policies and procedure
- Assist employees with their day to day queries and needs from the HR Services Department
- Coordinate with the insurance companies for additions/deductions and renewals
- Liaise with Management for probationary period confirmation
- Coordinate recruitment support: follow up on visa / labour card applications, arrival of new comers from out of country, start date etc.
- Initiate, update and maintains employees' confidential and financial records on HRMS (promotions, raises, performance appraisals.)
- Prepare staff turnover reports (New Comers, Leavers and total headcount), KPI report of services and internal memos provided
- Participate in relevant projects and community activities as and when needed


- Customer Focus
- Decision Making and Critical Thinking
- Decision Making and Critical Thinking
- HR Policies, Strategies and Environment
- HR Policies, Strategies and Environment
- Demonstrating Personal Resilience & Adapting to Change
- Demonstrating Personal Resilience
- Analytical Approach
- Demonstrating Customer Centricity
- Employment Law
- Problem Solving
- Understanding & Developing Self Understanding
- Driving Results Driving Results
- Accuracy & Attention to Detail
- Communicating effectively
- Collaborating & Influencing with Respect & Trust
- Being Inclusive

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

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