Sales Manager

Job description / Role

Company Description

\"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

Sales Manager

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

Job Description

Planning & Organizing:

- As directed, plans sales trips or attends trade shows and exhibitions under the direct approval and guidance of the DOSM and where applicable in coordination with International Sales Offices.
- Arranges site inspections of hotel and hosts Fam trips
- Responsible for post - Fam Group follow up such as sending Thank You Letter and developing potential clients database for future business opportunities
- Attends major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering and other facilities and services) for the hotel.
- Where applicable, closely coordinate and communicate with International sales office with regards to accounts/markets that are serviced by International Sales
- Ensures that selling strategies are adhered to during negotiations and up selling opportunities whenever possible.
- Attends all pre and post - MICE, as required, arranged by the Event's Management Department

Operations:

- Maintains a sales call pattern averaging 25 calls a week.
- Establishes and maintains histories on every account with his/her market segments.
- Attend the daily Departmental Sales briefing and debriefing.
- Attend weekly review, with all feedback and planned calls and entertainment of the following week.
- Submit weekly sales activity report to the Director of Sales and Marketing on the leisure segment.
- Develops Prospects Accounts and implement a Sales Action Plan for each account.
- Interacts and liaise closely with Front Office, Reservations, Food & Beverage, and Banquet & Conference Departments.
- Performs related duties and special projects as assigned.
- Implements and executes all sales objectives and action plans to reach and exceed targets set
- Solicits and service both FIT and MICE business
- Within established parameters, quotes and negotiate T&T contracts with operators / agents for FIT and MICE business and where need be involved Director of Sales - T/T to close contract
- Where applicable, closely coordinate and communicate with outbound sales office with regards to accounts/markets that are serviced by Outbound Sales
- Ensures that the response to any business request is actioned within 24 hours
- Provides feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
- Disseminates sales related information to other departments as appropriate.
- Maintains close communication with the Events Management Team in the negotiation process of their accounts.
- Follow up with the Events Management Team after the post - event meeting with Thank You calls and send Thank You Letter
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
- Reviews direct competition and conducts regular research.
- Closely monitors accounts revenue and business production for T/T and Wholesale accounts.
- Keeps updated with client relationships and overall business goals.
- Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
- Maintain an up to date account and contact database and details in property management system.
- Ensure comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies.
- Ensure that MH&R Sales and Marketing Policies and Standard Operational Procedures are adhered to at all times.
- Attends departmental and communication meeting as requested by Department Head.

Administration:

- Updates the Director of Sales on the negotiation event / progress of each group.
- Ensures that the response to any business request is actioned within 24 hours
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
- Maintain an up to date account and contact database and details in property management system

Qualifications

Your experience and skills include:

- Relevant sales experience is an asset./Bachelor's degree in any fields.
- Minimum 5-years experience in hotel sales.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.
- Proficiency in Microsoft office (Excel, Word, Power point)
- Able to drive with personal own vehicles
- Good command of written and spoken English
- Good Personality, communication, problem solving and planning skills is required

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.