Supply Chain Manager - Hospitality



Ref: GP435-6198

Job description / Role

Employment: Full Time

Manage the supply chain-to brand service levels:

Maintain excellent relationship with internal and external brand teams and influence them to concentrate time and resource for food cost or process improvementUse practical, effective communication and planning styles to represent brand sales, marketing and menu plans through to supply chain logistics, procurement and planning functionsWork on annual strategic solutions for each brand to support growth, improve product availability and decrease food and packaging costsMonitor Inventory risks and work closely with Brands and supply chain teams to find solutions-interim and long-termManage cross-brand and cross-stock category opportunities. Utilise common stocks across brandsEnsure the operational and financial processes are seamlessly managed between brand and supply chainUnderstand restaurant food production processes so that alternative ingredient opportunities are utilized in due courseLead product localization projects by coordinating with Food Development Manager, Al Shaya Foods, Procurement and BrandEstablish, safeguard and maintain Approved Product Lists (APL) for each brand and identify areas of opportunity to rationalize productsEnsure continuous and transparent feedback to the Business:

Ensure that continuous and early feedback is given to the Business on price fluctuations, product development work progress, inventory risks and availability, product and supplier transitions, food cost trends and performance, etcManage the divisional assortment:

Identify and attempt to resolve any threats to key supply chain objectives (cost, source, inventory, availability) and duly escalate issues to line management so that risks are communicated effectively.
Assist in managing the relationship between regional supply chain and procurement and facilitate sourcing, testing and approval processesAssist in managing the relationship between MHA Distribution, Warehouse and Operations and StoresAssist in managing the relationship between QA, supply chain, Brand and Host Brand in maintaining quality and specifications of productsAssist in benchmarking and measuring cost performance including core efficiencies and review inventory variances with Brands and Cost AnalystsManage all new supply initiatives:

Provide continuous consultation to the sales and operations planning functions by regularly reviewing the brand cost of goods to budget and collaborate to improve cost parametersSupport the strategic and tactical brand growth initiativesSelf-Development and Skills enhancement:

Plan and Implement self-development program with the help of Head of Brand Services and HR Business Partner by attending training programs, setting clear objectives and performance standards, providing and receiving feedback on performance



Good understanding of procurement, inventory management, supply chain operations and distribution in a food service environment
Acceptable understanding of food safety and quality standards
Acceptable understanding of material management systems and demand planning methods
Acceptable understanding of project management methods and approaches


7+ years supply chain management experience
5+ years procurement or service management experience
Experience with European and MENA supply chains preferredExperience in food service is preferred
Multi-brand, multi-market, multi-channel management experience is preferred
High SKU count performance management experience

Skills: Excellent oral and written communication skills, team player and collaborator, demonstrates high levels of self-control and social skills, maturity and ability to work in a structured manner. Ability to lead, plan and organize complex, cross-functional projects

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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