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Job description / Role
M.H. Alshaya Co. is a leading international franchise operator for over 55 of the world's most recognised retail brands, including Starbucks, H&M, Mothercare, Debenhams, American Eagle, Pottery Barn, Pottery Barn Kids, P.F. Chang's, Office Depot and Boots. The company operates 1,800 stores across 7 divisions: Fashion & Footwear, Health & Beauty, Food Services, Optics, Pharmaceuticals, Office Supplies and Home Furnishings.
M.H. Alshaya Co. stores can currently be found in 15 markets across the Middle East, North Africa, Turkey, Cyprus, Russia, Poland, Slovakia and Czech Republic. It employs more than 18,000 people from over 60 nationalities.
pinkberry, designed to create a social experience that indulges the senses. Offering the healthy alternative to ice-cream the pinkberry frozen yogurt is new to the Middle East and full of Swirly Goodness. Pinkberry's a uniquely refreshing combination of tastes and textures, harmonizing distinctive flavours that create the pinkberry signature yogurt.
We are currently looking for a passionate, energetic,customer focused Training Manager.
• Work closely with management in assessing training/development requirements & consult with the customer in order to manage expectations & consistently manage company standards.
• Develop content of programmes to meet the needs of the Department.
• Deliver development training & support the roll out of programmes. Make recommendations for continuous improvement.
• Manage the quality of activities & presentations of Training team & coach team to ensure high standard of training delivery.
• Evaluate & monitor effectiveness of core training. Measure evaluation of training delivery. Provide reports to substantiate professional standards are maintained.
• Ensure delivery of all training is within the training budget and maximizes cost effectiveness.
Requirements
• Minimum 4 years operational experience within QRS, major international food chains.
• Experience as an Outlet Manager level for min of 18 months.
• Experience of Standard Operating Orocedures.
• International experience Middle East or Asia.
• Hospitality management degree a plus
• Multilingual, Arabic an advantage.
• Group training certificate, other certified training an advantage
• Good communicator
• Excellent Microsoft Word / Excel skills
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.