Customer Support Coordinator

Job description / Role

We are looking for a highly organized and proactive Customer Support Coordinator to join our team. The Customer Support Coordinator will be responsible for ensuring that our customers receive the highest level of support and assistance. This role requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:
- Manage and prioritize incoming customer support requests via email, phone, and chat
- Provide timely and accurate responses to customer inquiries and issues
- Collaborate with cross-functional teams to resolve customer issues and escalations
- Create and maintain customer support documentation and resources
- Identify and recommend process improvements to enhance the overall customer support experience
- Assist in training and onboarding new customer support team members
- Monitor customer satisfaction and feedback to identify areas for improvement

Requirements

- Proven experience in a customer support or similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in high-pressure situations
- Experience using customer support software and tools
- Ability to work effectively in a team environment
- Prior experience in a fast-paced and dynamic work environment is a plus

About the Company

SANIPRO is a world class solution in the cleaning and maintenance industry networking around the globe.

SANIPRO is a fully integrated cleaning chemicals designer, manufacturer, marketer, exporter, and representative of leading brands.

SANIPRO continues to be a success story and a role model when it comes to professionalism, dedication, and service.

SANIPRO is expanding rapidly as the local and regional markets are developing the demand for a forward-thinking supplier in the industry of hygiene and sanitation.

SANIPRO's main assets are: understanding, meeting, and exceeding the needs of customers through personalized account management.