Precertification Officer

Job description / Role

The Precertification Officer is responsible for handling received requests from external parties, checking eligibility, and issuing authorization of medical treatments and ensuring that medical treatment given by providers is necessary, appropriate and cost effective.

The Precertification Officer provides high quality service; assists and informs clients/medical providers about the authorization response.

Description

- Receive the requests from external parties, check claims eligibility and issue authorization of medical treatments, follow up on the case and ensure that medical treatment given by providers is necessary, appropriate and cost effective.
- Handle details of the authorization by completing the data on TATSH in accordance with the policy wordings and the information as relayed by the relevant medical report and/or the other relevant details and gathered by the Precertification Officer.
- Liaise closely with the Precertification Doctor in the pre-authorization of treatments and appropriate medical care for all in-patient claims and any other type of claim costly, suspicious or complicated whereby claim doctor medical approval & signature is required.
- Discuss the authorization's details with clients and provide sympathetic support and both medical and procedural advice as appropriate
- Liaise closely with the Team Leader / Deputy Precertification Manager in the pre-authorization of treatments and appropriate medical care as per policy terms and conditions; suggesting the intervention of field medical officers/second medical opinions for suspicious, difficult and major cases
- Report in writing to the supervisor regarding complaints received by the Precertification department and relating to a specific communication and/or authorization process.
- Provide a high quality service, assist and inform clients/medical providers about the authorization response and make sure that clients' requests are handled with no delay and with efficiency.
- Follow and apply the internal claims procedures for all types of claims
- Responsible and accountable for the confidential, proper administration of insured member data as well as system, policy and medical information
- Any other duties as requested by the Direct Manager

Field

- Welcome and assist patients politely and professionally; display a positive attitude towards customers.
- Maintain a good professional relation with providers and staff To show a positive image of NEXtCARE
- Ensure daily medical follow-up, communicate all information to the assigned colleague at the Regional Office / Precertification Center
- Check bill upon patient's discharge and share the bill amount with the assigned colleague
- Receive bills from providers when applicable as per internal procedure
- Attend regular meeting / training sessions as directed by Direct Manager

Behavioral Requirements:

Customer & Market Excellence-

- Strive for excellence at every touch point with the customer.
- Foster state-of-art technical/operational knowledge and strive for continuous simplification.
- Be the benchmark.

Collaborative Leadership-

- Empower the team and provide purpose and direction.
- Develop people, provide feedback and care to employee wellbeing.
- Collaborate and exchange best practice.

Entrepreneurship-

- Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure.
- Take ownership and responsibility.
- Embrace innovation and a culture that allows to make decisions without fear of retribution.

Trust-

- Act with integrity, honor commitments, tell the truth.
- Foster diversity and inclusiveness
- Act transparently and promote corporate social responsibility.

Requirements

Minimum Requirements:

- Education: Bachelor of Nursing required
- Experience: Minimum 1 year experience within the Health Care Industry (TPA's, Insurance companies, Hospitals, Medical Centers)
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!