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•Coordinate all activities of the call center.
•Answer all incoming calls politely and efficiently.
•Perform all daily activities in the call center as per the duty roster.
•Strive to increase efficiency, minimize errors and to maximize the customer service.
•Follow instructions from the Reception supervisor and the team leader of the call center.
•Assist the Reception supervisor and the team leader in all day to day activities within the call center.
•Take initiative to perform and complete all pending activities within the department as and when needed, without being told.
•Attend internal briefing for all staff within the department before the start of each day.
•Provide regular feedback to the supervisor about the functioning of the department.
•Take lead in motivating staff performance and enhancing output through optimizing the human resources in the department.
•All other jobs or duties that are assigned to you in your capacity by your supervisor or team leader from time to time.
•Experience working in high profile call centers
•Good spoken Arabic and English is mandatory
•Ability to handle huge volume of incoming and outgoing calls without compromising on quality
•Well developed selling and telemarketing skills
•Excellent telephone manners
•Must be a quick learning and team player
About the Company
Muscat Eye Laser Center is committed to providing professional diagnosis and treatment to our patient’s eye care needs, combining our world-renowned ophthalmologist’s expertise with the support of the very latest in technology. At MELC we empower our ophthalmologists and optometrists to deliver better care for our patients, by consistently upgrading our superior surgical and diagnostic tools to the highest safety standards. Muscat Eye Laser Center is the only specialized eye laser clinic in the Sultanate of Oman to earn the International Organization for Standardization – ISO9001:2008 quality management system certification.