Posted
Ref: HP698-14386
Job description / Role
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Chillers & DX Air conditioning Service supervisor must ensure overall customer satisfaction by providing excellent service experience, with optimum the operational cost.
What you will do:-
Description of Accountability:
Managing Chiller service to the customers.
- Timely Providing Commissioning Support to Sales.
- Co-ordinate with Customer, Technicians, Sales-team, and other team members for attending and resolving the complaints within prescribe timeframe.
- Update the progress of work to customer and other relevant parties.
Business Development
- Ensuring parts business to Achieve Target.
- Generating New AMC Business
- Generating Revamp Business
Probability
- Payment Collection as per T&C (Mostly 100% Adv.)
- Maintaining the GM % while spare part sales.
Quality prospective:
- Ensure the Job completion with highest quality level and zero repetition.
- Raising and discussing Epidemic Failures with OEM and Line Managers
- Monitoring the performance of team members and encourage them to do better and to take bigger responsibilities. By guiding them or suggesting
Spare Parts related:
- Raising PARTS request and ensuring to get issue to team with in time.
- Keep a track for Pending Parts and reviewing with Parts team for arranging them.
- Ensuring returns of defective parts to Store within 3 days of repair carried out.
- Keeping track of the same and review once a week with team. Escalate pending Parts more than 7 days to Superiors.
Reporting:
- Reviewing of pending calls. Submit weekly report to LM.
- Discuss and share the individual performance weekly within the Team and provide support to enhance the performance.
- Providing Billing / Booking / Collection Plan
Requirements
Required Skills to be successful:
- Thorough knowledge of Chillers and DX system Air-conditioning system.
- Knowledge on troubleshooting of Chillers and DX system Air-conditioning system
- Knowledge of English written and spoken.
- Good customer handling skills
- Valid GCC / Oman driving license.
What equips you for the role:
- Diploma / Graduation in Mechanical Engineering in relevant field
- 7-10 years' experience in trouble shooting in consumer electronics and air-conditioning field.
- Customer Focus
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork
- Attention to Detail
- Highly Numerate
- Product Confident
- Good Communicator
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer's in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference...
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.