Job closed
Job description / Role
Operation
- Ensure that all Passenger services activities-tasks are covered by resources.
- Ensure that right people are at the right place at the right time.
- Ensure seasonal schedule is parsed through OADB-FIC and accurate and liaise with IT and Admin team for correction.
- Ensure WY schedule is lively synchronized with AVIENT fleet and liaise with IT and Admin team for correction.
- Update FIC with all booked loads for OAL flights in liaison with duty room-flight editing staff
- Update absenteeism, training, annual leave information in to Mobilize module and ensure all data are accurate.
- Provide minute by minute resource allocation to all sections in Passenger services.
- Monitor shortage in manpower due to absenteeism-leaves and liaise with section supervisors to adjust allocation of available resources to cover all Passenger services activities and avoid delays.
- Based on operations, plan the staff availability and their allocation.
- Assist supervisors to plan overtime staff if necessary to meet the demands of flight handling if necessary.
- Ensure all Overtime related information is updated in resource management system.
- Monitor task status and sign-offs sent from PDAs, CUTE Terminals and-or information passed by Traffic Supervisor, Traffic Duty Manager, team lead, traffic staff, etc.
- Gather all reliable data on available manpower and real-time task and use with flight data, location information and other planning parameters to analyze any problem or optimization potentials.
- Based on scheduling decisions, re-assign tasks and send task information directly to PDAs, and-or pass information to Traffic Supervisor, Traffic Duty Manager, team lead, traffic staff, etc.
- Monitor task alerts to identify potential problems and conflicts, thereby helping Coordinators, Supervisors, Traffic Duty Manager, and team lead, to stay focus on important and critical tasks.
- Send warnings to PDAs and-or pass information to Traffic Supervisor, Traffic Duty Manager, team lead, etc. to alert regarding critical tasks.
- Track individual teams-persons and track the proposed work plan task-by-task or location-by-location.
- Create reports related to all data captured using the resource management system providing statistical analysis on operational information.
- Report-escalate to Duty Manager Passenger services incidents-discrepancies concerning Passenger Services resources to avoid flight handling delays.
- Forward activity report to the management to cover important events during the shift and carry out proper records and briefing during hand over and take over.
General
- Comply with safety and security regulations.
- Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of passenger services section as directed by superiors.
- Working detail guidelines will be provided where applicable.
Requirements
- Fresh Bachelor degree in a related discipline with Cumulative GPA 3.0 OR Two years college Diploma in a related discipline with 2 years of relevant experience
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.