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Job description / Role
- To develop, contribute to and agree service delivery standards internally and externally.
- To monitor and report on performance against those standards and to ensure appropriate corrective action is taken to ensure customer requirements are consistently met.
- Maintain productive relationships with our business partners on a corporate and field level in order to optimize financial and operational performance.
- Establishing, maintaining and promoting effective working relationships with both internal and external customers.
- To ensure that all practices and processes are devised and implemented with customer perception foremost.
- Accountable to maintain a team establishment without impact on operation integrity or performance.
- Identify re-occurring trends from the shifts through an effective management system and ensure corrective action is taken.
- Develop and implement cost effective and performance focused strategies related to the contracting of third party ground handling and airport ancillary support services.
- Play a role in corporate positioning for the projected growth in the third party contracting space.
- Ensure that all services are being performed in accordance with the contracted terms and operational expectations. Support Senior Management in the day to day operation, administrative coordination and financial compliance of all contracted services.
- Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
- Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.
- Work with Finance to ensure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies, export controls etc. May include ‘financial engineering’ and understanding - evaluating economic impact of terms and term options.
- Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
- Oversee Service Level Agreement Compliance.
- Ensure contract close-out, extension or renewal.
- Ensure that safety is never compromised whilst fully complying with the Safety Policy at workplace.
- Represent the Company in a professional manner at all times.
Requirements
Graduate degree with at least 10 years of direct experience with airline ground handling in airport / airline operations. OR Undergraduate degree with at least 12 years of direct experience with airline ground handling in airport / airline operations.
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.