Customer Relations Manager

RTC-1 Employment Services

Muscat, Oman

Ref: QP275-1114

Job description / Role

Employment: Full Time

Position Title: Customer Relations Manager
Employment Type: Full time
Salary: up to 800 OMR depending on experience and qualifications plus HRA and company car
Job Location: Muscat, Oman

About the Client:
The hiring company is a very successful and highly recognized Retail Group in the GCC.

Job Role:
• Knows and applies the sales process steps and knows all organizational interfaces and structures
• Knows the relevant Sales terminologies & related to performance & systems
• Ensures the smooth cooperation between sales team and call center team
• Monitors of showroom traffic & engage walk in prospects/customers in showroom
• Records the customer feedback and share with CRM Department
• To support the sales executives in coordinating with customer and scheduling customer visits to showroom
• Supports CRM team in Sales Funnel Management activities
• Participates and supports activities related to customers/prospects in outbound events.
• Ensures a professional and individual customer care adhering to the company guidelines & standards


• Open to Any nationals
• Male, 45 years old and below
• Bachelor’s degree in any relevant field
• At least 2 years of experience in the same
• Professional experience of working with and managing agencies and internal company resources
• Experience of the development, implementation, and management of direct marketing processes
• With a valid Oman Driving License
• Excellent communication and leadership skills
• Open to overseas candidates

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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