Head of Business - Food Chain

Job description / Role

The operation Manager will:

- Lead and manage a team of restaurant manager / supervisor , responsible for all aspects of day-to-day running of stores including sales , Customer service , quality control , operations , staff Development , training , provide effective line-management and human resources.
- Be accountable for the achievement of their stores targets for all lines of business, planning , organizing , directing and coordinating with the restaurant Manager / Supervisor / other staff and resources of the restaurant for the efficient and profitable services of food and beverages
- Demonstrate leadership in managing and motivation.
- Excellent in marketing the product and quality services of the Company's Franchise to the customers and manage grand opening of the new outlets
- Ensure that upon the new store opening, the productivity and quality remains at high standards and that costs are acceptable by planning the resources in the optimum manner.
- Responsible of searching, selecting recruiting, appraisal, motivations and standards pf job performance of the individuals within team.
- Accountable for coaching and training each member of the team with appropriate skills and product knowledge to execute highest standard and growth.
- Ensure all new employees in the department receive an induction training program.
- Identify in store training needs and initiate in-store training, implement personally on the job training intervention and coaching when necessary.
- Improve performance by motivation and monitoring staff continuously and investigate and resolve complaints concerning food quality and services ,
- Help and train advance management skills and responsible for scheduling and rolling training programs for all stores ,
- Manage and oversee new project, equipment, replacement, test programs and vendor relations.
- Stay ahead of the operations through stores visits per company policy and evaluate stores practice against company standards.
- Responsible for all marketing and advertising activities ,
- Supervise quality control and quantities for preparation to minimize wastage , perform frequent checks to ensure consistent high of preparation and services ,
- Comply with all health and safety regulation , staff training and development as required and keep records for health inspectors

Requirements

- Strong communication, organisational , operational , and people skills
- Highly presentable
- Developed analytically and problem- solving abilities
- Strong interpersonal and leadership skills
- A hands -on approach to problem solving with a training bias
- Fanatical attention to details
- Strong customer service orientation
- Fluent in English
- Ability to travel and adapt to a multi - cultural environment
- Previous operational experience in food chain industry

About the Company

Globnet is a respected privately owned management consultancy that has been operating in Oman for several years and has built a strong network of contacts in the country at various levels in the public services sector.