Inside Sales Specialist (IT/Telecom - Omani National)

Job description / Role

The Inside Sales Specialist is expected to manage leads through follow up on inbound email and telephone inquiries from customers. The Inside Sales specialists responsibilities include updating the CRM system on a regular basis to record inbound opportunities pipeline with requested customer deadline. Regular interaction with Sales Manager for assigning the opportunities to CSEs based on enquiry.

Responsibilities:

• Maintaining long-lasting relationships with existing customers through exceptional response and follow-up.
• Actively managing leads & new sales opportunities and managing the database for reporting periodically.
• Developing basic knowledge of product features and benefits.
• Assist to create standard formats & templates for high quality & consistent response to customers in short time
• Assist in maintaining customer reference lists and success stories as per guidance from Sales Manager.
• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
• First contact to guide customers on basic product selection based on their needs and handover to assigned CSE for further action.
• Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.
• Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
• Collect Customer Surveys and analyze, record customer complaints and take corrective action.

Requirements

Required Skills/Abilities:

• Proficiency in MS office applications and customer relationship management (CRM) software.
• Customer centric approach.
• Strong analytical and problem-solving skills.
• Excellent negotiation and consultative skills.
• Effective communication skills.
• Advanced knowledge of MS office applications.

Education and Experience:

• Bachelor’s degree in engineering or business management.
• Freshers or 1 to 2 years of work experience in Similar industry.

About the Company

Easy World Group Companies (eWorld) is a leading Value Added distributor and solution provider of data communication, Industrial automation and Telecommunication products in Middle East region.

Established in 2002, eWorld is a specialized distributor of leading edge mission critical, enterprise data, voice, security, and industrial networking as well as telecommunications products and solutions across the Middle East. We offer industry leading Networking and automation products backed up by our professional and experienced team to our valuable customers.

eWorld has a proven track record in providing end to end solutions for our diverse customer base and support our clients with a range of core competencies and value added services to ensure that our customers are returned best value for their investment and obtain products that meet their requirements perfectly.