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Retail Operations Manager

Michael Page


Ref: HP350-4181

Job description / Role

The Retail Operations Manager will be in charge of promoting the Business Unit within the country, region and on a global scale. They will be expected to :

* Deliver exceptional service
* Ensure sales, margin and profit are achieved in line with overall business strategy
* Oversee and manage the day to day retail operations effectively and efficiently
* Maximising sales
* Ensuring security of stocks and cash

Client Details

The client is a one of the world's largest travel retailers. They have a world wide presence a range of duty free and duty paid retail outlets across the Middle East, Asia Pacific, Europe and the Americas.


The key responsibilities of this role include

* Drive retail business turnover and profits
* Ensure maximum sales and profits are achieved
* Planning, forecasting and allocation of resources
* Lead, manage and develop the Retail Management Team
* Ensure the delivery of exceptional customer service and shop floor standards
* Maximise financial returns from retail operations
* Ensure sales targets are met through liaising with Duty Managers and Supervisors
* Motivating the Retail Management Team to ensure sales growth via customer satisfaction
* Managing staffing levels to meet demands (off peak and in peak)
* Driving improvements leading to an increased sales (shift excellence/rostering tools/real-time sales analysis)
* Implement and drive improvements leading to better On-Shelf Availability
* Providing leadership, motivation and ongoing coaching within the operation to creating a successful environment for staff
* Liase with the MIS, Finance Department, Purchasing, Security, DM's, Marketing and Merchandisers to maximise sales and return on sales for the business
* Working with Buying and Marketing Teams to deliver exceptional product to customer (including promotions)
* Coordinating with the Retail Management Team and Training Manager to deliver and ensure training to the shop floor team
* Working with the logistics team to minimise stock loss, ensure shelf availability targets of 97%
* Working closely with the Buyers to perform product range reviews to drive profitability and reducing aged stock
* Driving growth and implementing change programmes with the Retail Management Team
* Monitoring local developments that can affect the nature of the business
* Act as a key influence between the Airport Operations and the Business Unit Management Team
* Ensure day to day smooth running of the retail space
* Resolving operational issues with Airport Operations Team
* Ensuring fair and consistent performance management culture
* Supervising regular reviews of shop floor staff and working with the General Manager to asses Duty Managers

Job Offer

* Competitive Salary
* Experience in a exciting and upbeat work environment
* Travel Retail Experience


The ideal candidate will

* Have a proven track record in the development and operation of retail operations (8+ year's experience)
* Have a third level qualification in a relevant business discipline
* Be Sales and Performance driven
* Have strong management and proven interpersonal ability
* Hold significant stakeholder management experience
* Possess the ability to identify and evaluate opportunities for and to implement change
* Possess the ability to adapt to varying cultures, work ethics and practices
* Be self-motivated and able to develop a result orientated environment
* Be inspirational and can develop motivated goals orientated team
* Strong Financial and Commercial acumen
* Travel Retail experience desirable
* Experience in Buying/Supply Chain operations

About the Company

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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Operations Manager salaries in Oman

Average monthly compensation
OMR 1,400

Breakdown available for industries, cities and years of experience