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Job description / Role
Operation
- In conjunction with Manager Passenger Services proactively manage the business unit resources on a shift basis to ensure that service levels are delivered to customers that meet both internal and external KPIs and SLAs while ensuring that SOPs are strictly adhered to.
- Identify and manage problem areas within the operation, deploying resources as required to meet service delivery targets, whilst ensuring that safety, security and costs are maintained at acceptable levels.
- Through a “hands on” visible approach, ensure that staff welfare and interests are understood and appropriately addressed. Provide “on the job” coaching and leadership to operational teams to ensure performance improvement. Delegate tasks where appropriate to staff within the operational teams.
- Manage assigned area of airport operations in a crisis situation taking direction taking direction from the Duty Manager where required.
- Investigate reoccurring service failures and provide workable solutions to business units. On shift, take immediate action to rectify irregular operations through the deployment of staff and equipment, and the formulation and communication of recovery plans.
- Monitor, maintain and ensure smooth functioning of the following sections under the supervisory limits of Departure Officer which includes
- Boarding
- Check In - VIP
- Cashier
- Control Room
- Special Service
- Oversee staff rostering and ensure adequate staffing levels are maintained in all sections under reporting limits and provide timely assistance in resolving all issues on time in order to ensure smooth and efficient completion of all assigned activities.
- Supervise and monitor to ensure proper handover of shifts takes place in all three sections and advise the management on enhancing operational changes upon finding effective enhancements.
- Supervise to ensure that all staff adheres to the latest manuals and procedures at all times.
- Prepare various statistics reports of operations for each section under the reporting limits and submit it to the senior management to take necessary action steps for process improvements.
- Conduct investigations and submit comprehensive report to the management
- Supervise, monitor and ensure the all activities pertaining to the respective sections are carried out by the reporting sections in order to ensure smooth, efficient and timely completion of all Arrival section activities.
- Carry out spot checks to ensure tidiness of areas under departure and check updates of manuals, conduct periodic meetings for staff welfare and enhance of operation ,check memo files are updated
General
- Comply with safety and security regulations.
- Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
- Carry out duties on all areas of passenger services section as directed by superiors
- Working detail guidelines will be provided where applicable.
Requirements
Bachelor degree in related discipline with 4 years of relevant experience OR Two years college Diploma in related discipline with 8 years of relevant experience preferably in passenger services.
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.