Posted
Ref: NP598-50
Job description / Role
Job Purpose
Propose innovative MICE itineraries to attract clients for meetings, incentives, conventions, and exhibitions (MICE) and provide, process and action all related quotations effectively. Manage the onsite operational requirements of any groups as and when required and ensure that request for proposals (RFP'S) are actioned and followed up to ensure the best chance of conversion. Liaise with external and internal suppliers to ensure that a quality service is provided, thereby contributing to the establishment of Arabian Adventure MIE as a market leader in the MICE industry!
Accountabilities
- Attract and capture client interest in the Sultanate of Oman as a destination by providing quality, cost effective and in-depth proposals which result in competitive and innovative programs (within the boundaries of local laws and restrictions) thereby contributing to Arabian Adventure reputation as one of the most innovative and creative DMC in the region.
- Plan, schedule, organise and execute events from quotation through to site inspection and eventual oversight of the operation of an event, ensuring the provision of high quality customer service.
- Manage all deposits and payments, via effective liaison with clients, to ensure that our payment and cancellation policies are adhered to and that all deposits and payments are received prior to a group's arrival in the destination. Make sure to report all documentation and invoicing upon completion of services.
- Prepare detailed action plans and liaise with suppliers and the operations team prior to a group's arrival to supervise and support the field operations of each project, pre-empting and foreseeing any problems and identifying solutions.
- Plan and participate in the entertainment of clients visiting Oman on MICE familiarization or inspection trips, maintaining a balance between ensuring cost effectiveness and maximum exposure of the destination.
- Conduct regular hotel and supplier inspections to keep up to date with current changes in order to provide clients with the latest options available in the destination.
- Develop, maintain and enhance long-term relationships with suppliers and service providers to effectively and assertively negotiate competitive rates to ensure maximum profitability.
- Facilitate the standard turnaround/response time (48 hrs) for all quotations & queries to/from clients, ensuring regular follow-up via email or telephone thereby projecting Arabian Adventure as a leading service provider.
- Regularly review and input all data/information in the relevant Accounting & Reporting System ensuring accurate financial reports are maintained.
- Raise and maintain the reputation of Arabian Adventure MIE as one of the most innovative and creative DMC's in the region.
- Review/Analyze market trends and give recommendations to management.
Requirements
Qualifications & Experience
Qualifications/ Skills/ Experience / Knowledge
Qualification:
- Degree or Honours (12+3 or equivalent)
Experience:
- Commercial/Sales 3+ Years
Knowledge:
- Experience in a MICE environment in a coordination or operational capacity
Knowledge/skills:
- Working knowledge of the MICE industry and its demands
- Good knowledge of Oman as a destination and its culture & heritage
- Good knowledge of Oman hotels and the service industry
- Ability to attend entertainment events outside of normal working hours.
About the Company
A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.