Senior Sales Support Agent

Job description / Role

Senior Sales Support Agent - Qatar Airways - Muscat

The senior sales support agent will be responsible to effectively support the sales force to achieve and maximize the revenue targets ensuring the commercial success of the airline in the area of responsibility.

Accountabilities:
- Provides reports on daily loads, advances booking profiles, route performance and utilization reports to the sales Force to keep them updated on the load situation.
- Provides maximum technical support to the sales force to ensure increased promotion and awareness of QR’s products/services in order to generate the revenue.
- Provide intelligence reports on QR and other airlines products/services/practices from newspaper and other channels
- Maintain regular contacts with the travel industry and corporate houses and assist them on their airlines needs e.g. reservations bookings/confirmations and special discounted fares
- Maintain and develops relationships with existing customers, through telephone calls and mails
- Evaluate and submit group/ad hoc fare requests for specific sectors based on availability of seats forecasted load of the flight and the revenue
- Identify new business opportunities
- Update fare circular for the trade and corporate accounts
- Develops and maintains regular patterns of sales calls
- Handles inquiries encountered by the corporate/agents and liaise with the relevant departments at head office, if required

Requirements

To be successful in this role, you will have Trade or vocational qualification combined with three years of experience in a customer service role within the Airline / Travel or Hospitality industries. Previous experience as a Reservation Agent would be well regarded. Completion of a recognised IATA / Airline Basic Tariff Course would be an added advantage.

You must be fluent in English and Arabic (oral and written)

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.