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Job description / Role
- Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air;
- Shall comply with laws, regulations and procedures of the State of work location.
- Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
- Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual
- Accountable and responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.
- Deploy available Oman Air resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period.
- Ensure that service suppliers are fully briefed regarding WY requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Oman Air Lounge customers expectations are met or exceeded.
- Control expenditure on food, beverages & other consumables in order to minimize waste and unnecessary costs while still meeting the needs of Oman Air Lounge customers.
- Identify any potential area of development with product delivery and address this with Lounge Officer and Lounge Manager and participate in the continual improvement activities.
- Respond to queries and complaints in an efficient and timely manner in order to restore passenger confidence.
- Ensure the expeditious and accurate completion of all reports & statistical data when Lounge Officer absence. This is including trends, meal wastage and recording of inwards goods. Ensure completion of daily - weekly stock control.
- Undertake various administration functions and other duties as directed from time to time by Lounge Manager or senior station officials on duty.
- In conjunction with Lounge Officer, Lounge Manager and Airport Services Manager, develop relationships with potential airlines and companies who may want to utilize the Oman Air Lounge for their customers.
- Be responsible for the running of the lounge as per Oman Air standards and procedures.
- Monitor all systems and implement all standard regulatory requirements in a consistent manner.
- Function QMR when appointed.
- Delegate tasks to subordinates and be a role model in performing leadership skill to staff.
- Assist and fulfill requirement of Oman Air network lounges under instruction from Lounge Manager.
- Assist Lounge Officer and Lounge Manager in initiating and implementing process enhancement including productivity improvement progress.
- Work as team along with the management towards development, implementation, maintenance and improvement of quality management system.
- Maintain the flow of operation according to the ISO standards guidelines.
- Be able to motivate, empower and maintain the harmonious work place as a team.
- Accomplish financial objective by forecasting requirements, preparing annual budget and analyzing corrective actions to gin more revenue.
- Be able to train employees, maintaining the safe, secure and legal environment, developing personal growth opportunities and grooming excellence.
Requirements
- Fresh Degree holder in a related discipline
- Or Two years college with diploma in a related discipline preferably in Hotel Management or equivalent with 2 years of relevant experience preferably in customer service and administration.
- Or Specialised Certificate preferably in IATA or equivalent in catering operations / food and beverage service training or allied field with Secondary school with 6 years of WY experience.
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.