Advanced Call Centre Training
By John Academy
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
Course Overview
Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent.
Who should take this course
Call center agents or customer service representatives who need to acquire skills for their profession.
People who are interested in call center customer service training.
Accreditation
CPD
Course content
- Call Centre and Customer Service Basics
- Module One
About Course Provider
We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.
As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.