Advanced ITIL Course

• Understanding Service Management as a practice and the principles, purpose and objectives of Service Design.
• Comprehend the manner in which all Service Operation processes interact with our Service Lifecycle processes.
• An understanding is gained of the sub processes, activities, methods and functions in the Service Operation processes.
• You learn about Service Operations - roles and tasks at hand.
• The methods of Service Operation performance.
• Understanding technology and implementation requirements in support of Service Operations.
• You learn about Service Operation - challenges, critical success factors, and risks associated with it.
• The curriculum comprises an overview of the Advanced ITIL course which comprises an Introduction to the course and the objectives of Service Operation

Anyone interested to learn this course.

All courses need the learner to possess a certain level of competency. This course, too, needs the learner to have the following skills:

• 21 contact hours with Accredited Training Organisation
• Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.

Certificate

This is an online Training course on Advanced ITIL where you will be understanding about service transition and service operation modules in ITIL course.

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