Communication Essentials

After completing this course, you should be able to:

• Define the basics of communication
• Name different communication styles
• Identify how to leverage questioning
• Recall how to use positive language in communication
• List how to handle requests and sensitive issues

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to Business Management & MBA; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.

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