Customer Service in Behavioral Health

After completing this course, you should be able to:

• Identify the difference between exceptional and mediocre client service
• State why effective client customer service is important for both the agency and the individual
• Name methods for how to communicate effectively with clients; List several customer service best practices
• Identify methods for how to handle upset or difficult clients

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.

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