Diploma in Customer Service – Online

Are you looking to ication. Global Edulink, as a leading training courses provider in the UK, this course oyers and recruiters that you’re able to provide Customer service duties to the highest standards.

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customeciples, and managing own performance and professional development.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Sales Manager

Our online programme is well designed that you feel same as you are in the classroom. Effective mentor support service, reading and study materials including step by step guided tutorial videos, online study platform, and forum build your confidence to study well and guide you to secure your qualification.

This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.

This qualification is aimed at those already working in a wide variety of customer service settings

The qualification is a competence based qualification and is suitable for a wide range of candidate

• There is no experience or previous qualificatill be an advantage to study this course.
• Learners should be ages 16 or over to undertake the qualification.

• Good understanding of English language, literacy, numeracy and ICT are required to attend this course. Benefits you wil By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.

• Tutorials/materiag NUS extra Discount Card.
• Recognised Accrednt on Mobile, Tablet or Desktop.

How can You Boorchase this course via GulfTalent or by login to globaledulink.co.uk website or call to our Help Desk - 00442034097966.

Career path

There are different paths in which your career could develop. You can be a;

• Customer Service Supervisor
• Contract Centre Supervisor
• Customer Servi
• Sales Manager
• Customer Service Manager

Global Edulink

This Diploma course rs: nciples - Customer Service Essentials - Setting Customer Service Goals and Objectives - Communication Skills foer Service - Customer SeCustomer Service Leadership - Leading Customer Service Team - Team Working and Team Building - Handling Customer Complains - How to work with Unhappy Customers - How to gain back lost Customers - Telephone Techniques - Telephone Etiquette - Telephone Customer Service - Power of Telephone Courtesy - Internal Customer Service - Customer Service at Call Centres - Social Intelligence - Negotiation Skills - Time Management - Work Life Balance - Stress Management at Workplace - Safety in the Workplace

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded “Diploma in Customer Service”.

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.