ITIL Services Operations

The Information Technology Infrastructure Library ITIL® has become the standard framework for the IT service industry. In this online course, offered by Global Edulink, one of the leaders in the worldwide online training industry, you will gain an explanation of what ITIL is and how it can help align IT services with the needs of your organisation.

• Those whose role sits within IT service management • Those looking to progress to a service management position

This course would benefit the following careers: • Database Administrator • IT Operations Manager • Security Administrator • Applications Support • Service Desk and Incident Manager • Release Manager • Security Manager • Problem Manager • Network Support

ITIL

Course Curriculum 1. Fundamentals Of Service Operation 2. Service Management As Practice & Learning 3. Focus On Service Operation Principles 4. Objectives Of Service Operation Process 5. Types Of Common Service Operation Activities 6. How To Organize For Service Operation 7. Event Management Technology Considerations 8. Overview Of The Service Operation

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.