What is Customer Service?

After completing this course, you should be able to:

• Define customer service
• Describe the strategic advantage of exceptional customer service
• Summarize customer service terms
• Explain social customer needs
• List some basic customer service tips

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

Almost all Business Management & MBAes and industries rely upon their customers to earn a profit.  Being able to understand a customers needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, the service provider needs to understand basic elements and terms relating to customer service as well as the impact that social media and virtual networking have on customer purchasing decisions. Lastly, good customer service starts by understanding and practicing the fundamentals with every customer, every day. This course introduces learners to basic elements of customer service.

Ed-Next is one of the UK’s fastest growing online educational providers. With a large library of life changing training programs and access to over 3500 online skill based programs, Ed-next really is your number one choice for online education.

Ed-next offers flexible and engaging online learning that you can adapt around your busy lifestyle. You do not need to take time off work or make major life changes. You just need to choose your courses and start enjoying your learning. It’s as easy as that. If you are looking to improve your skills or to take your career in a new direction then look no further. With thousands of courses to choose from there really is something for everyone.

Ed-next is trusted by students, professionals and companies across the world we have a tack record in getting results and helping people achieve their dreams. It’s time to begin your Ed-Next Learning experience!