Aftersales Manager - FAMCO

Job description / Role

Aftersales Manager - FAMCO - Doha, Qatar

We are looking for an Aftersales Manager to provide industry-leading levels of aftermarket product support and customer satisfaction, whilst maximizing profitability of Service and Parts operations. Although the position will be based in Doha the incumbent will be responsible for the development and implementation of systems and procedures for Oman, Qatar and Bahrain. Shall be responsible for the following duties but not limited to:
- Development of aftersales business to achieve or exceed budget levels of sales and margin.
- Provide industry-leading levels of customer, product and technical support in the areas of Service & Parts country-wide operations.
- Establish and lead a regional aftermarket sales team dedicated to business development.
- Ensure correct levels of staffing and competence to deliver the required levels of customer and product support.
- Identification of, and recommendations for, network development within area of responsibility
- Ensure Service & Workshop operations adhere to all Company and statutory processes, procedures and guidelines.
- Ensure Parts & Warehouse operations adhere to all Company and statutory processes, procedures and guidelines.

Requirements

- University Graduate/MBA or suitable experience within Commercial Vehicle industry.
- Minimum 10 years’ experience with reputable franchised Automotive/Commercial Vehicle/Industrial, 5 years in Service Management, preferably multi-location.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.