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Job description / Role
Reporting to : IT Manager
Division / Function : Transport
Base location : Qatar
Date : March 2017
Key purpose
The Application & Database Administrator is responsible for implementing and managing all required software applications and databases for the project. It includes installation, configuration, patching, upgrades and maintenance of database and application software.
Structure and reporting relationship
Reporting to the IT Manager.
Key accountabilities
• Manage and monitor the SharePoint Application for the business
• Manage and monitor the SQL database required for SharePoint and other applications.
• Monitor all software applications, and document and analyse problems.
• Collaborate with the wider IT team to ensure all required integration of the application is in place.
• Work closely with vendors to troubleshoot problems with any of the software applications.
• Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules for all the software applications.
• Maintain system documentation as and when changes are performed on SharePoint and other software applications.
• Set up administrator and service accounts on the SharePoint and other applications.
• Maintain all the passwords for service accounts, Application administrator accounts and database accounts as per SMS standards.
• Work closely with the wider IT team to ensure appropriate controls and audit logs are in place.
• Provide advice and training to end?users on SharePoint and other software applications.
• Maintain latest knowledge of relevant technologies and business processes.
• Review the SMS standard to ensure proper governance is followed for all the software applications being implemented and how it is being managed.
• Help business to do Process automation by utilising SharePoint and other required software applications.
• Assisting in database design during the implementation of SharePoint and other software applications.
• Updating and modifying existing databases
• Setting up and testing new database as required
• Monitoring database efficiency, security and integrity.
• Ensure databases are backed up regularly and restore full or partial set of database as requested by the business.
• Creating complex query definitions that allow data to be extracted as required by the business
• Perform regular reporting on health, usage and summary of overall application portfolio.
• Utilise existing application portfolio to help improve overall operations of business
• Training colleagues in how to input and extract data
• Mentor team members as required.
Requirements
• Bachelor degree in Information Technology / Computer Engineering / Computer Science or equivalent.
• Certification on MS SharePoint 2013 or SharePoint Online
• Certification on MS SQL or Oracle Database.
Experience
• Minimum 5 years, preferably 7 years, work experience in managing SharePoint application and SQL databases.
• Hands on experience in implementing and managing SharePoint server and designer application.
• Mandatory to have experience in managing MS SQL Database. Preferable to have additional experience in managing Oracle database
• Mandatory to have experience in managing SharePoint 2010, 2013 and SharePoint online environments.
• Excellent hands on experience in generating crystal & tableau reports.
• Experience in setting up business processes and workflows on SharePoint
• Ability to automate manual processes within the business and thereby provide cost effective and efficient solution.
• Experience with cloud technologies like Azure, O365 etc.
• Ability to communicate effectively with internal clients to identify needs and evaluate business solutions.
• Ability to continually seek opportunities to increase internal client satisfaction and deepen client relationship
Knowledge and Skills
• Fluent in written and spoken English.
• Excellent interpersonal and communication skills and confident in communicating with people across all levels within the company.
• Ability to work well under pressure and meet deadlines on assigned projects.
• Attention to detail and willingness to learn.
• Self-starter and the ability to work independently as well as part of a team.
• Ability to handle confidential information in strict confidence.
• Ability to work in a fluid, diverse and fast paced work environment.
• Service focused.
Additional/special features of the role
• Valid Driving license is required.
• Working knowledge of any Project Management methodology, such as PMP or PRINCE2 is preferred.
• Information Technology Infrastructure Library (ITIL) v3 Foundation Certification is preferred.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.
About the Company
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.
Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.