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Assistant Manager Quality of Service

Ooredoo Group

Doha, Qatar

Ref: OP853-358

Job description / Role

Employment: Full Time

VAC8046 - Assistant Manager Quality of Service

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo. The Service Operation Center division is responsible for managing the Service Operations Centre (SOC) infrastructure and operations in line with the overall Ooredoo technology strategy and ensures all faults are identified, monitored and resolved quickly, performance is monitored and reported on and customers are provided with the levels of service they can expect. Divison is also responsible of managing customer tickets from Service Monitoring & SLA, undertaking cause analysis of customer tickets, solving tickets or reassign to relevant Technology O&M teams where required, tracking and ensuring the timely closure of tickets and the provisioning and configuration in close coordination with relevant Technology BU teams.

About the Role:
This role is responsible for ensuring SLA management & service support for all international wholesale services - voice & roaming, data capacity & A-end, last mile connectivity (B-end), regional digital hub.

Requirements

About You:
You should have 8 years' experience in a similar role.

Minimum Qualifications:
Bachelor's Degree in Telecom or Computer & Communications or Electrical & Electronics Engineering

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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