Assistant People Training Manager

Job description / Role

Marsa Malaz Kempinski, The Pearl - Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamorous destination of

The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms - including 69 suites, two Presidential suites and two Royal suites.

Assistant Training Manager

The overall scope of a Hotel People Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner. The overall scope of a Hotel Assistant Training Manager is to support the Training Manager/Director in delivering the above mission statement while preparing and developing themselves for a future training leadership or operational role.

Key Responsibilities:

- Support the Training Manager in ensuring that employees receive both Kempinski and locally required training.
- Support the Training Manager to ensure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines
- Support the Training Manager in establishing a training network according to Kempinski standard.
- Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures
- Support the Training Manager in Planning, designing and delivering training programmes.
- Implement training marketing strategy as defined by the Training Manager
- Coach and train managers and Departmental Trainers to improve departmental performance.
- Support Kempinski DNA and brand immersion activities.
- Support the Training Manager in ensuring that the Kempinski People Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report
- In absence of a Training Coordinator, support the Training Manager in ensuring that the responsibilities are fulfilled.
- Support the completion of the Training Self Audit (using the Kempinski People Training Peer & Self Audit Tool).
- Promote and implement Kempinski Corporate Training policies and procedures.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.

Requirements

Desired Qualifications:

- Minimum of three (3) years experience in the hospitality industry
- One year in a similar position within a luxury brand and two years in a Training Coordinator position within a luxury brand
- English - excellent oral and written skills
- Administration skills
- Planning and organizational skills
- Verbal and written communication skills
- Customer service skills
- Presentation skills
- Proficient in Microsoft Office
- Good PowerPoint skills

About Kempinski

At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.