Posted
Ref: RP714-16249
Job description / Role
Scope and Objectives
You are responsible to contributes to the operational and financial aspects of the restaurant operation. You have to offer support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the outlet in the absence of the Restaurant Manager and be pro-active, creative and results driven.
Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times
- Responsible for the smooth operation of the outlet
- Follow the Care Programme at all times
- Follow up on all financials, LQA, Forbes and TrustYou targets
- Is aware of the daily, monthly and yearly financial targets
- Actively and actively contributes towards the achievement of financial targets
- All issues and negative guest feedback need to be properly reported on Glitch system
- Following up on opening and closing checklists
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Handle financial procedures according to guidelines set by the finance department
- Responsible for linking all facets of service, cuisine and entertainment
- Assume the responsibility of daily operations
- Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor
- Assist daily briefings for all staff prior to commencement of shift
- Ensure all appropriate equipment is on hand for each service period
- Assist the Restaurant Manager on trainings, grooming check and selection of casual labour (if needed)
- Should be creative, confident and prepared to think outside of the box
- Following the personal development plan set by the direct supervisor
- Ensure the operational inventory is always accounted for and in immaculate condition
- Ensure the outlet is maintained at the highest levels
- Create opportunities for upselling products
- Develop the direct team to strive for excellence
- Inspires heartists to create a flow of new and 'improved' ideas
- Follow Hotel Evacuation Policy in case of an Emergency
- Ensure awareness and delivers the optimum levels of service and guest satisfaction
- Establish and maintain effective communication across all divisions
- Lead by example through a passionate, hands on approach
- Assist with collecting information for the monthly P&L review
Requirements
Personal Attributes
- Motivator & role model
- Positive attitude and well spoken
- Result driven
- Displays initiative
- Commitment to professional values
- Team creator
- Customer / people oriented
- Creative / open-minded
Additional Information
Talent and Culture / Team Communications
- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Regular communication and departmental meetings for the colleagues in each department including regular updates, motivation and recognition.
- Attend briefings to communicate daily spa and fitness activities as well as understand what is happening within the hotel.
- Ensure spa and recreation team maintains a positive relationship internally and with other departments in the hotel.
- Efficient organisation of the onboarding of all new Accor staff and cross-training of all colleagues in all applicable positions and aspects of job tasks.
- Assist in the recruitment, development, training and recognition programs of all team members.
- Conduct anticipated performance reviews for all colleagues reporting to this position as per Accor yearly cycles. This includes performance management of any disciplinary concerns.
- Understand and adhere to the Accor Code of Ethics book.
Health, Hygiene and Safety
- Ensure guest preferences and special requests are accommodated to the best of the property's abilities.
- Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
- Maintain peak conditioning of the facility at all times through cleanliness and hygiene.
- Ensure guest / member satisfaction at all times by assuring safety and service is always the spa's first priority.
- Assist in the development and compliance of all departmental emergency procedures.
- Ensure all potential and actual hazards are reported as well as rectified immediately.
- Assure safety of the persons and the property of all within the premises by fairly applying
- hotel regulations and strictly following existing laws.
- Handle emergency situations with urgency and discretion.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.