Cargo Network Compliance Officer

Job description / Role

Cargo Network Compliance Officer - Qatar Airways - Doha

As a Cargo Network Compliance Officer, you will monitor and enhance Qatar Airways Cargo compliance and ensure compliance is always maintained within the cargo network including stakeholders and suppliers and resolve queries related to performance monitoring. You will identify network performance issues and work towards resolving the issues to align the station achieving the organizational goals. You will lead all related parties to ensure positive development of performance indicator.

Accountability :
- Ensure non-conformance database is evaluated on a daily basis and sent to concerned stations for investigations and closures with reporting on status of actions taken.
- Liaise with the necessary relevant sub units of cargo department and ground handling agent (GHA) in order to resolve the issues by building internal, cross functional relationship and communication structure and provide resolutions in a timely and effective manner.
- Provide and implement daily, weekly, monthly performance reports.
- You will maintain a proactive communication with the GHA and customer for issues resolution.
- You will understand the needs and requirements of global account and the required quality performance and give priority to meeting their needs.

Requirements

You must have completed a bachelor’s degree or equivalent, and have a good command of the English language. You have a minimum 5 years of work experience in airline industry, of which 3 are required in Cargo Operations, preferably within an air cargo environment.

Customer service training, cargo reservations systems, and DGR experience is also required as well as an understanding of IATA/TACT regulations.

You should have good managerial and leadership skills.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.