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Cargo Quality & Service Standards Manager

Qatar Airways


Ref: GP388-506

The Role

As a Cargo Quality and Service Standards Manager you will be responsible to set, implement, monitor and control Cargo operational Standards, recommended practices to deliver Quality Service across the network in accordance with customer requirements, the organizational policies and regulatory requirement to contribute to safety cargo operation and to achieve customer satisfaction. The job title holder will be responsible for assessing the performance measurement of all GHA suppliers and evaluate opportunities to reduce costs of contracted or increase service level at same cost throughout the network. He/ She will compute critical operational statistics to enhance business performance transparency and to enable forecast abilities and necessary change management.
Key elements of the role include updating of Cargo Service Manual with latest industry practices, updating QR Manuals and assist staff in understanding requirements.

As a member of the management team you are expected to establish the department or teams objectives and priorities to align with and support business objectives and will need to regularly evaluate the department or teams objectives and priorities,plans,procedures and practices and practices and makes appropriate changes if needed. You will need to recommend best practices for safe and secure operation in accordance to airline best practices and standards and is responsible for monitoring, controlling the quality and service standards implemented through entire network for safe Cargo operations contributing to customer satisfactions from services section.


To be eligible for this role you must be a graduate or equivalent diploma with a minimum of 7 years job work experience, out of which 3 years should be in the managerial position in the realm of Cargo. Training in the field of Sales Development, Cargo Market or Management Course is preferable. Thorough knowledge and understanding of IATA/TACT regulations and knowledge of Customer Service excellence, Dangerous Goods Regulations, Live Animal regulations, Perishable Handling Course Quality Auditor training are essential requirements of the job. The applicants must possess strong negotiation and interpersonal skills, with proficiency in computer applications.

About the Company

Welcome to a world of growing opportunities.

Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.

Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.

Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.

As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.

Join one of the fastest growing airlines with an ever-expanding global network.

If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.

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