Posted
Ref: RP714-15875
Job description / Role
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
S cope and Objectives
Responsible for meeting and exceeding revenue for both guest rooms, catering and function space in the conference and meeting market segment as laid down in the marketing plan. Ensure one-stop servicing for all client and act as a liaison between customers and operational departments. Work closely with sales management team to drive and expand business opportunities. Responsible for implementing management standards and quality guidelines in the Department set by the Executive Commercial Director.
Essential Responsibilities and Duties
FINANCIAL:
- To assist the Executive Commercial Director in the preparation of the yearly catering revenue & expense budget
- To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed
- To assist the Executive Commercial Director and Cluster DRM with accuracy of catering revenue forecasting with most updated market information
- To come up with upsell strategies that would help surpass budget
ADMINISTRATIVE:
- To actively contribute to the Department's financial and administrative activities to ensure that yearly catering revenue budgets are surpassed
- To monitor the Delphi Sales and Catering System and ensure it is set up properly for maximum performance
- To review Groups and Events F&B menus and pricing structure in coordination with the Executive Commercial Director, Cluster DRM, Director of Food and Beverage and Executive Chef
- To identify need periods and maximize meeting space utilization in coordination with the Executive Commercial Director and the Room Sales Team
- To set and review goals for the Conference & Events team and its individual team members
- To facilitate accurate administration reports, month-end and other reports are submitted on time
OPERATIONAL:
- To lead, train, develop, and support the Groups & Events Team
- To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts
- To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions
- To ensure proper group handover is received from Rooms Sales for flawless execution
- To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner
- To ensure follow up on lost business and bring information about them to the knowledge of the department superior
- To be aware of all market trends and share it to team so that a collective action can be implemented
- To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner
- To come prepared on weekly Sales and Revenue meetings
- Develop and implement new sales strategies, tactics and action plans for account base
- Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast
- Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
- Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group
- Ensure team are Following up post-event to address any issues whilst soliciting return business
- Attend departmental communication meetings and sales and operations meetings
- To consistently interact with key clients focusing on high profile guests
- To build and maintain good relations with all Accor Regional and Global Sales Offices
- To carry out duties, projects and other assignments as required by Executive Commercial Director
- Act with guests in mind; establish and maintain effective relationships with guests, gaining their trust and respect
- Maintain effective communication within the department ensuring all are kept well informed of business activity and/or any issues/queries that have arisen
- Work with other departments to ensure good cross-department communication
Requirements
Qualifications
Profile
Knowledge and Experience
- Bachelor Degree in Business/Hospitality or equivalent.
- Minimum of 5 years in Conferences & Events in a senior role. Relevant experience in hospitality industry an advantage.
- Strong working knowledge of Microsoft Outlook and Microsoft Office.
- Oral and written fluency in English. Ability to speak other language and basic understanding of local languages an advantage.
Competencies
- Good interpersonal skills with ability to communicate with all levels of employees.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic.
Key Roles & Responsibilities
- Take on tasks in addition of the ones stated, with a positive can do mindset
- Be a "brand ambassador" at all times, ensure brand integrity and clarity are maintained
- Model the company's culture, vision, mission and core values at all times
- Maintains positive relationships with all guests, vendors, colleagues and GSO network
- At all times, represent Raffles Doha and Fairmont Doha in a professional, courteous and efficient manner
Additional Information
To be fully conversant with:
- Hotel fire procedures
- Hotel security procedures
- Hotel Health and Safety policy and procedures
- Hotel facilities and attractions
- Hotel standards of operation and departmental procedures
- Accor Grooming of Luxury and Appearance guidelines
- Accor values and its corresponding strategies
- Methods of accepted payment of the company
- Short and long term company marketing promotions
- Hotel Evacuation Policy in case of an Emergency.
Confidentially
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
- Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.