Concierge Supervisor

Job description / Role

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Responsibilities:

Reporting to the Chief Concierge, responsibilities and essential job functions include but are not limited to the following:

- Assist the Chief Concierge in all aspects of the department and ensure service standards are followed
- Provides managerial support for concierge desk, in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train team members and fulfill training role.
- Manage any emergencies on the concierge desk and take necessary actions
- Follow up all audit points with regards to LQA, JD Powers, etc..
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned

Requirements

Qualifications:

- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Degree or Diploma in Hospitality Management is an asset
- Fluency in English
- Minimum of 1 year previous proven supervisory experience
- Must have the ability to handle a multitude of tasks and Guest requests
- Knowledge of Opera Property Management System an asset
- Should possess or seek certification in basic first aid
- Strong guest service orientation and training skills background required
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.