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Job description / Role
Purpose of the Job
Responsible for providing quality service to a portfolio(s) of Business Banking, Corporate and Investment Banking customers. To act as the dedicated point of contact for corporate customers for all corporate service related activities. To provide proactive customer service in an efficient and professional manner.
Principal Accountabilities
Customer Service - deliver high quality service.
To spot cross selling opportunities.
Operational, Risk and Audit related functions
To be alert to operational risks and losses during the execution of their day to day responsibilities. Should an employee become aware of emerging or inadequately controlled operational risk or identify an operational risk loss, they must report this to their line manager, ensuring that it is reported to their local Operational Risk Co-coordinator.
Ensures compliance with regulatory requirements and Group Policies with particular emphasis on Money Laundering and KYC.
Self development and Fostering Team work.
Maintain HSBC Information Security Risk Standards and Controls, including the timely implementation of internal and external audit points together with any issues raised by external regulators.Measure: All staff to undertake all mandatory online Information Security Risk(ISR) training so as to be aware of the ISR management framework. Read the Operational Risk FIM. Ensure relevant controls in all ISR areas are implemented as stipulated in the Operations FIM and all actions communicated by the BIRO’s and DBIRO’s are carried out. All ISR exceptions should have relevant dispensation
To ensure compliance with the Money Laundering Deterrance Program - Group Policy and Procedures (GPPs) as well as local AML legislation and regulations including QCB/Qatar FIU.
To be aware that failure to the following will result in disciplinary offense :
failure to report a money laundering suspicion or attempts to terrorist financing
disclosure to the customer concerned or any other unauthorized person that knowledge or suspicion of money laundering has been reported to, or an enquiry received from, a regulatory authority (Tipping off)
Requirements
Major Challenges
The job –holder is expected to be high organised and systematic and be proactive in servicing the customers. The job holder is expected exercise high degree of flexibility, accuracy, vision and professionalism while handling important relationships This may require interacting and continuous and regular follow up with Customers/ Stakeholders/ support departments in order to provide high quality service.
About the Company
Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC\'s international network comprises around 7,500 offices in over 80 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.
With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by over 221,000 shareholders in 127 countries and territories. The shares are traded on the New York Stock Exchange in the form of American Depositary Receipts.
HSBC provides a comprehensive range of financial services to around 95 million customers through four customer groups and global businesses: Personal Financial Services (including consumer finance); Commercial Banking; Global Banking and Markets; and Global Private Banking.