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Job description / Role
Customer Development Executive - Starbucks - Qatar
The Role:
You will contribute to our success by providing consultative support and service to existing Starbucks Food Service Accounts to ensure revenue growth, quality and profitability. You will promote and sell products through direct customer contact. Additionally, you will use your expertise to improve account management operating efficiencies in order to reduce operating expenses, as well as evaluating customer objectives and providing solutions to generate add-on sales and profits.
Other responsibilities include (but are not limited to):
* Conducting spot checks to assigned accounts
* Coordinating with Sales Managers to schedule new and existing accounts training, coaching the team to enhance their performance and improve skills, focusing on gap analysis and analytical work to ensure achievement of targets
* Constantly reviewing the foodservices industry to identify key areas of growth and opportunities for improvement
* Coaching and delivering to specified accounts, adapting your style and content to meet specific accounts' needs
* Monitoring and evaluating clients to ensure that quality standards and marketing material are met and consistent with brand guidelines.
Requirements
You will have/be:
* A Degree-level or Diploma education
* A Passion for excellence, displaying resilience and determination
* Passionate and committed to achieve business results
* A valid Kuwait driving license.
* 3-5 years' experience in branded coffee retail with a customer service background is also preferred.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.