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Customer Service Assistant - IKEA

Al Futtaim Group

Qatar

Ref: HP698-11845

Job description / Role

Employment: Full Time

Customer Service Assistant - IKEA - Doha, Qatar

Commercial
- Promote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
- Suggest means of sale improvement to his supervisor as well as determining “slow moving” or “non-selling” items and suggesting sales action.
- Maintain a fully display of products via merchandising methods as laid down by the company.
- Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company’s competitive advantage and to properly advise customers.
- Keep an update on changes in the company’s products range such as new items or changes in existing items as well as informing the Sales Manager of any customer’s problems/comments on the product range or gaps in the range.

Stock Availability
- Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
- Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
- Coordinates with Procurement Executive for information pertaining to stocks in his assigned area.

Customer
- Meet the needs of customers by being understanding and sensitiv to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
- Determine the customers’ requirements, to prepare a proforma invoice.
- Maintain contact and advising customers on news or recently received items of customer’s interest or which have been reserved as well as following up on quotations sent in an effort to convert to actual sales.

Requirements

Ideally you should be at least high school passed, along with 2 years of similar experience.

Job-Specific Skills:
- Analytical Skills, Effective Communication

Behavioural Competencies:
- Customer Focused
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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