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Job description / Role
• Follow applicable ISO procedures and standard collectively meet sales, quality and environmental objectives.
• Be responsible for all documentation received for sales processing.
• Facilitate the sales/ customer service team for the completion of sales related documentation.
• Verify accuracy of all documentation.
• Prepare and validate variations in contractual terms, changes/adjustments to quotations made vis-à-vis LPO/ Work Order/ Client Acceptance forms received from clients, etc.
• Create new job advice, maintain job list and pass on completed job orders to Operations team for further action.
• Manage database of clients, their jobs at various sites, contracts administered, validity of contracts, etc.
• Responsible to maintain updated contracts of clients within the sales Department.
• Make a weekly/ monthly report of orders received/ processed and pending for further expediting.
• To prepare quotations and forward to prospects as per instructions from Sales Executive.
• Follow up to the cost sheet and quote sent to the client.
• Obtain necessary documents such as acceptance form, trade license, security deposit, etc. from clients to start/ supply service.
• Produce regular sales reports and analysis for internal sales meetings, group sales meeting and management meetings with necessary statistics.
• Prepare necessary statistics/ forecast for finance and operations team to plan resources required.
• Assist the team in rate revisions, raising quotations as well as miscellaneous administrative tasks, etc.
• Welcome new customer on board in a standardized way in person or on the telephone.
• Register customer complaints in CSA adhering to CS processes.
• Resolve all customer interaction within predefined turn-around time (TAT). Ensure all customers’ queries are investigated and resolved escalating issues if appropriate.
• Understand the reason for customer intending to off hire.
• Attending client’s complaints and maintaining records.
• Maintain awareness of customers’ need and cultivate harmonious relationship with customers through constant interaction.
• Other responsibilities may be assigned from time to time.
Requirements
• Female candidates who are on family sponsored visa.
• Indian nationality is preferred.
• Minimum 3 years of experience in Customer service/customer care profile.
• Excellent communication skills.
• Minimum education qualification should be graduate.
About the Company
The Dulsco story began in 1935 when Mohammed Khan Abdulla Mirza Abdulla, the father of the present Chairman of Dulsco, Abdul Aziz Mohammed Khan Abdulla, appointed some able-bodied men to row their dhows through the Dubai Creek to a British India Steam Navigation Company owned ship at anchor in the Arabian Gulf, and bring ashore its cargo of foodstuff and clothing. Our stevedoring service launched then is still one of the many services that we provide. We consider ourselves the oldest stevedoring company in Dubai.
By the 1970s and the opening of Port Rashid in Dubai, we were a full-fledged stevedoring company serving the port. We started providing more manpower services by the 80s and became one of the earliest human resource management companies in Dubai.
In the 90s we began providing manpower outsourcing services and later we added waste management and other services to our portfolio. In 2005, Dulsco became a limited liability company and expanded its services to include all the emirates and neighbouring Gulf countries and today is one of the foremost HR solutions provider and recruitment agencies in Dubai.