Director of Rooms

Job description / Role

Quest Search & Selection is working with a stunning 5* Hotel based in Qatar that distinguishes itself with the highest standards of product and service. Wer are looking for a forward thinking Director of rooms to help deliver effective management to the hotels front office and Housekeeping functions. As the Director of Rooms you would be responsible for managing the first and long lasting impressions of the guest experience.

The Director of Rooms will be responsible for:

- The property to flourish in the region (people, profit, results + reputation).
- Reporting into the General Manager
- Assist with planning the yearly targets and financial budgets.
- Lead and support the front office department in achieving the highest quality standards of guest service.
- Lead and support the Housekeeping division in meeting operational targets via effective organization, policy and procedural development, and training activities.
- Motivating and engaging colleagues to continuously deliver the best possible service to guests.
- Review departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenues.
- Ensure high standards of guest service and constantly identify ways to improve product and service.
- Maintain all features/services, arrivals/departures and amenities (in conjunction with other departments)
- Act in accordance with Hotel and Governmental policies and procedures.
- Monitor the appearance, standards, and performance of the Front Office and Housekeeping Team.
- Monitor guest satisfaction and trends, with a focus on continuous improvement.
- Personal focus to be involved in the recruitment, management, training and developing of the Front Office and Housekeeping teams.
- Manage staff performance issues in compliance with company policies and procedures
- Comply with hotel security, fire regulations and all health and safety legislation
- Work closely with the sales and marketing departments to assist with commercial awareness and sales capabilities of the rooms division.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist with Facilitation of auditing processes / annual reviews / Capital expenditures / Forecasting / Budgeting

Requirements

Personal Requirements of the Director of Rooms:

- Excellent working knowledge of Property Management Systems.
- Degree or Diploma in Hotel Management.
- High level of commercial awareness and sales capabilities.
- Experience of managing and developing people.
- Previous experience of managing a departmental P&L.
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- A minimum of 5 years of Front Office and Housekeeping experience in Luxury Hotels
- GCC experience
- Committed to delivering a high level of guest focused service.
- Ability to work under pressure
- Driven leadership to deliver results
- Excellent grooming standards and attention to detail.
- Expert market knowledge and understanding of hotel products, operations and services.
- Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates

The Benefits:

- Please only apply if you have the right skills and experience. We are looking only for the highest caliber of candidates with exceptional 5* qualities.
- We are willing to look at international candidates for the role. We are offering a highly competitive salary with superb company benefits. Only shortlisted candidates will be contacted at this time.
- To be part of a leading global luxury hospitality brand.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.