Executive Housekeeper

Job description / Role

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

Lead & Motivate your team through strong accounting and communication skills. Our Executive Housekeeper should acquire professional understanding of systems, business and housekeeping operations. Create lasting memories for every guest, by ensuring that the availability and presentation of guest rooms and all internal guest areas meet operational and brand standards. Supporting and uplifting the Housekeeping department will be essential to success.

What you will be doing:

- Oversee the day to day operations of the housekeeping department
- Conduct periodic inspections of all hotel areas to check the cleaning standards
- Ensure that all rooms are checked prior to the arrival of the Guest for 100% readiness
- Ensure effective control of linen (receiving, recording and storage)
- Ensure through effective supervision that all services offered in the Housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual
- Liaise with laundry, including outside laundry company, and technical services departments to ensure the smooth flow of linen supplies and repair work
- Liaise with the Front Office on anticipated guest check-ins, checkouts, room assignments and rooming list
- Ensure the proper ordering of cleaning supplies and guest supplies and to check that they are handled and stored correctly
- Make recommendation to management for modernization of equipment and refurbishment programs
- Ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the Colleagues
- Ensure proper arrangement and maintenance of flowers and plants in the Guest rooms and public areas

Requirements

Qualifications

Your experience and skills include:

- Minimum of five years of luxury hotels experience in the same or similar position
- Excellent written and verbal interpersonal and communication skills
- Diploma in Hotel management an asset
- Previous International experience essential. Experience in Saudi Arabia and the Middle East in general is preferred
- Guest focused with a passion for service and standards excellence
- Must be strong team player with proven leadership that highly motivates team, development and delegation skills
- Knowledge of Opera (Cloud), Word, Excel, and Windows XP
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
- Must be able to work well under pressure in a fast paced and constantly changing environment

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo!

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.