Front Desk Agent

Job description / Role

Job Description

To assist the Front Office team with all reception related tasks while focusing on personalized service to the guests. Playing a key role in VIP procedures. Making sure all guests are satisfied with their stay through follow ups and providing the highest level of service.

What is in it for you:

- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

- To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To go through all guest arrivals on a daily basis and make sure that all VIPs are properly flagged with the right category and that their preferences are updated.
- To prepare an amenities sheet daily and coordinate with F&B to make sure all amenities are sent on time and to the right place.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To be fully aware of and to report all guest comments or complaints.
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.

Requirements

Qualifications

- Experience as a Receptionist, Front Office Representative or similar role preferred.
- 0-2 years related experience.
- Strong customer service skills required
- Strong organizational skills required

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Your team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Your experience and skills include:

- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.