Front Office Receptionist

Job description / Role

Rixos Qetaifan Island North

Opening mid-2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's waterpark attraction. The Icon Tower, the world's highest tower of its kind, reaching 82 metres in height.

Front Office Receptionist

Presents a good image to the guests by appearance and attitude. Handles check-in and checkout services for the guests and assists them with their requests during the entire stay.

What's in it for you:

- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

- Registers and assigns rooms to guests:
- Greets the guests upon arrival
- Inquires if they have a reservation
- Advices the guest about the room rate
- Makes sure the guest completes all necessary information for registration.
- Determines the method of payment for the account.
- Prepares arrivals for the day with back up correspondence.
- Prepares breakfast coupons for the arrivals of the day.
- Makes room assignment for groups and individuals
- Runs and follows up "Trace Report" of the system.
- Reads and follows up on logbook information and hand over.
- Stays up to date on room rates, packages, discounts, promotions and their operational details.
- Develops a thorough knowledge of the following:
- Opera Front Office System and Reports
- Room types and locations
- Hotels' staff and services and operating hours
- Has knowledge about how to make and change reservations.
- Prepares group envelopes and meal coupons in line with Group Instruction Sheet.
- Goes through and be informed of arrivals of the day.
- Runs "Back Up Reports" for every shift
- Delivers messages and faxes upon arrival of the guest
- Understands and follows up on proper mail, package and message handling procedures.
- Has an updated information of the daily activities, event and meetings taking place in the hotel.
- Gives directions to the guests for the locations hotel premises and guest rooms.
- Informs Guest relations of the arrival of VIP s and other guests to be escorted.
- Arranges bellboys to escort the guests to the rooms upon c-in and carry the luggage.
- Makes room changes if necessary, informs all necessary departments.
- Communicates the changes, requests and current room situation to HK department.
- Ensures the information flow between the guests and other departments by assisting them.
- Services must be courteous, friendly and efficient at all times.
- Files all FO reports by the end of the shift or the day.
- Updates all guest information from registration card to the computer system.
- Updates any special notes or requests for the guest and frequent flyer card numbers to the profile field and saves the information for future reference.
- Makes daily bucket check
- Follows up on departures of the day.
- Knows cash handling procedures, files posts all charges to Guest Ledger and City Ledger accounts.
- Issues safe deposit boxes to guests as per policy.
- Posts checks manually if there is an interface problem.
- Makes currency change for in-house guests.
- Checks out guests and ensures the following attachments and details are complete:
- Billing address is complete
- Travel Agent voucher covers the services being billed
- Credit card voucher has been imprinted and completed correctly and signed.
- Receives room or function deposits and provides necessary receipts.
- Credits advance payments to guest folios.
- Maintains the cleanliness and tidiness of the Front Desk area, utilizes free time for tidiness of work areas.
- Handles guest complaints, informs management if necessary.
- Promotes selling of high rated rooms.
- Knows and follows the fire and safety regulations of the hotel.
- Performs other duties assigned by his/her supervisor.
- Answers and follows up Guest Service Line as per policy.

Requirements

Your experience and skills include:

- 2-year experience in similar experience.
- Degree/Diploma in Hospitality Management.
- Ability to work from multiple shifts includes Night Shift.
- Excellent reading, writing, and oral proficiency in the English language.
- Proficient in Opera PMS and MS Office.
- Flexibility to respond to a range of different work situations.

Your team & working environment:

At Accor, we are Heartists!
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.