Guest Experience Agent

Job description / Role

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Responsibilities:

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Greet all guests as they enter and exit the hotel while ensuring service standards are followed
- Engage in conversation with first time visitors, showing them the lobby and offering directions as required
- Assist guests regarding hotel facilities and promotions in an informative and helpful way
- To follow department policies, procedures and service standards
- To follow all safety policies
- Other duties as assigned

Requirements

Qualifications

- Previous guest service experience required
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.