Job closed
Ref: RP525-74
Job description / Role
Our client is a very well established distributor of leading international brands of consumer electronics and home appliances in Qatar. On their behalf, we are now looking for a senior Head of Service.
Primarily responsibility will be to act as a profit center head for the entire after sales activities for the company. This is a very senior position with responsibility for hundreds of technicians, managing hundreds of service calls every day and achieving the business objectives as well as being the custodian of customer satisfaction across the region.
Should be a very mature and capable individual with plenty of experience in dealing with all types of customers, both retail as well as projects and with exceptional written and spoken communication.
Requirements
The ideal candidate for this position would be an Engineer with a minimum of 25 years of experience including atleast 10 years within the GCC region. He must have handled well known international brands of consumer electronics/home appliances as the head of service for a large region, must have held P&L responsibility, have the capability to manage large, distributed teams of people and the ability to keep the entire team focused on customer satisfaction and achieving the TAT and other SLA. The ideal age would be between 45-55.
Salary will not be a constraint for the best candidate.
About the Company
Potential Max is a new age consultancy aimed at enhancing personal creativity and productivity, personal and professional growth as well as knowledge transfer and potential development among mid and senior level employees and professionals.
Potential Max operates in 5 broad areas. These are: - Executive Recruitment - HR Services - Business Coaching and Executive and Life coaching - Training and Development - Retail Consultancy services.
Based in the United Arab Emirates, Potential Max addresses the needs of clients across the Middle East as well as the Indian sub continent.