Housekeeping Coordinator

Job description / Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job Description

- Consistently offer professional, friendly, and engaging service
- Handle all calls for the Housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
- Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
- Take a lead role in the coordination of all Housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
- Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.
- Keep a complete updated inventory of linen and housekeeping supplies.
- Order supplies as needed in coordination with management
- Generate various operational reports for the coordination of the Housekeeping department.
- Assist other housekeeping employees in maintaining clean and organized work and public areas.
- Follow all safety and sanitation policies.
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

Requirements

Qualifications

Your experience and skills include: 2 Years Hospitality experience preferred

- Prior supervisory and administrative experience in Housekeeping preferred
- Proficient in Microsoft programs -- Word, Excel, PowerPoint, Publisher, Outlook
- Prior experience with OPERA
- Excellent communication skills both written and verbal
- Working knowledge of applicable sanitation standards

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.