IMS Core Senior Engineer

Job description / Role

The IMS senior Engineer is responsible for 24/7 Operations, Support and Configuration of the IMS network elements in Vodafone Qatar network. He will provide Level 2 support for customer complaints and carry out incident/problem management activities. The IMS engineer will also be responsible for validating, implementing and testing network and product configurations within the defined OLA / SLA.

Key accountabilities and decision ownership:
- Operations and configuration support for IMS core network.
- Create processes that help operate and build IMS network
- Work closely with other Networking departments on new designs
- Ensure that the IMS network adheres to the defined network standards
- Review and implement changes on the IMS network
- Drive operational excellence projects to drive improvements in our IMS network quality and reliability
- Troubleshoot complex problems and develop innovative solutions day to day on our network
- Perform Escalation and Notification to keep management and other business units informed during system outages. And interfacing with level 3 and R&D and Support other function to find Root Cause analysis for the all issue and outages related to Optical and microwave network
- Owner for all the Tools and database system in the IMS network and responsible for Backup ,license ,performance and capacity management
- Daily Health check on IMS components follow up and action any identified degradation
- Software upgrade on NEs as and when required.
- Make sure all the existing or introduction of new elements on IMS network domain is resilient
- Quarterly study on capacity status of the IMS core network and keep design informed about the utilisation in regular agreed intervals. .
- Responsible for Network & service provisioning on IMS fixed Core for all kind of services (SOHO, SIP-T, Corporate Internet, E-VPN, IP-VPN etc…) for corporate and Retail customers.

Key performance indicators:
- Resolution and timely response of 98% of SR in SLA
- >100% success rate in all the changes request implementation
- 100% system stability and manage system utilisation within the designed threshold or less than 80%. .
- Availability >99.9% for all the IMS Core nodes
- 100% success rate in solving the incidents & L2 Tickets with in SLA.
- Zero health and safety incidents

Requirements

- Bachelor’s degree in information technology, telecommunications or equivalent.
- Working knowledge of LAN/WAN/IP networks
- Proven hands on experience on IMS core network operations and maintenance.
- 8 years’ + experience supporting and configuring IMS equipment in an operator or a vendor environment, that includes but not limited to daily health checks, incident handling, problem solving.
- VoLTE experience is a plus.
- In-depth Technical knowledge of IMS solution architecture interfaces and protocols.
- Experience in vendor management in a managed services environment
- Experience in Nokia (ALU) IMS solution.

About the Company

Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate.

The group was founded by Suraj Thampi, an entrepreneur who pioneered the business process outsourcing concept in the Middle East in 1998. Having successfully built and sold three companies previously, Vistas is now his fourth venture in the region. In a short period of time, Vistas has emerged as one of the largest professional service companies in the region, employing over 1,300 people across 5 continents, 8 Offices and 5 Time Zones.